Dream Cloud Policies

Refund policy

Once we receive and inspect the item you return, we will notify you through email that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and within seven working days, a credit will automatically apply as per the original form of payment.

Cancellation Policy

We do not allow cancellation on the purchases you make on Dream Cloud. In circumstances where you did not intend to place the order or made any mistake in the process, you can cancel the order through communications with our officials. We process your cancellation and refund according to our refund policy.

Shipping Policy

Dream Cloud provides free shipping of its products across the country. On placing an order, you have to fill in the delivery address, and you will receive a confirmation email with a summary of the order. Unforeseen circumstances may delay the delivery than expected. We will reach out and assist you in such cases. Dream Cloud will, however, not be able to compensate for any inconveniences caused due to delivery delays.

Privacy Policy

Dream Cloud is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Dream Cloud. This Privacy Policy applies to the website, and its associated sub-domains (collectively, our Service) alongside our mobile application, Dream Cloud. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help you understand things as clearly as possible in this Privacy Policy, references to these terms anywhere are strictly defined as:

What Information Do We Collect?

Dream Cloud collects the information given below when the customer visits our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

How Do We Use The Information We Collect?

We may use any of the information we collect from you in one of the following ways:

Where and when is information collected from customers and end-users?

Dream Cloud will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe options included in the respective email. We send emails only to the people who authorize us to contact them directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you agree that we can your email address for customer audience targeting on sites like social media. We display custom advertising to specific people who have opted-in to receive communications from us. We use the email addresses submitted for placing orders alone for the sole purpose of sending you information and updates on your order. However, if you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Dream Cloud to you and fulfill the purposes described in this policy. The same applies to anyone we share your information with and who carries out services on our behalf. We will remove your information from our systems or depersonalize it so that we cannot identify you when we no longer need to use your information and we do not need to keep it to comply with our legal or regulatory obligations.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information provided to us is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, we do not store on file any of your private data or security details (credit cards, social security numbers, financials). However, we cannot ensure the absolute security of the information you transmit to Dream Cloud or guarantee that no one can access, disclose, alter or destroy your data by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Dream Cloud is an enterprise incorporated in India. Information is collected through our website or application when you utilize our Services and transferred to our offices, personnel, or third parties located throughout the world. They may be viewed from and hosted anywhere, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Dream Cloud Service secure?

We take measures to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systemsare failproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Dream Cloud collects depend on your relationship with Dream Cloud. Personnel must update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of specified uses and disclosures of personally identifiable information as given here. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences for communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your registered account. Such updates, corrections, changes, and deletions will not affect other information that we maintain, or information that we have provided to third parties following this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal data stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.


If you are a Dream Cloud worker or applicant, we collect the information voluntarily provided us. We use the information collected for Human Resources to administer benefits to workers and screen applicants. You can contact us to (1) update or correct your information, (2) change your preferences for communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will not affect other information that we maintain, or information that we have provided to third parties following this Privacy Policy before such update, correction, change, or deletion.

Sale of Business

We reserve the right to transfer any information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Dream Cloud or any of its Corporate Affiliates (as defined herein), or that portion of Dream Cloud or any of its Corporate Affiliates to which the Service relates, or if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.


We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by, or is under common control with Dream Cloud, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by them following the terms of this Privacy Policy.

Governing Law

The laws of India, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield or the Swiss-US framework. Your use of the website/app may also be subject to other local, state, national, or international laws. By using Dream Cloud or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or engage the Dream Cloud website or mobile application and use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We have scripted our Privacy Policy to provide you with complete transparency into what happens with your information when you visit our site and how we use it. Through using our website or mobile app, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Dream Cloud. We are not responsible for the content, accuracy, or opinions expressed on such websites. Dream Cloud does not investigate, monitor, or check for accuracy or completeness. Remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer effective. You browsing and interacting on any other website (including those that have a link on our platform) are subject to the terms and policies of the website visited. Such third parties may use their cookies or other methods to collect information about you.


Dream Cloud uses "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable. You would also be required to enter your login details every time you visit the website/app as we would not remember that you had logged in previously. The web browsers allow you to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

You may have set your browser to block cookies and similar technologies. Though this action may block our essential cookies and prevent our website from properly functioning, or you may not be able to utilize all the features and services. You should also be aware that you may lose some saved information (for example, saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser, and you will need to do this yourself from within your browser, or you should visit your browser help menu for more information.

Payment Details

Concerning any credit card or other payment processing details you have provided us; we commit to keeping this information confidential in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, kindly contact us. If We happen to collect Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Services and policies, and we may need to make changes to this Privacy Policy that accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we bring changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updates in Privacy Policy, you can delete your account.

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